Frequently Asked Questions

Everything you need to know about your Fabienne Chapot experience.

What is the standard delivery time for my order?

Orders are typically processed within 24 hours. Delivery within the Netherlands takes 1-2 business days, while international shipping usually takes 3-7 business days depending on the destination.

How can I return an item and what is the return period?

You can return your items within 30 days of receipt. Please ensure the clothing is unworn, in its original condition, and has all tags attached. Use our online portal to generate a return label.

Which payment methods do you accept?

We accept a variety of secure payment options including iDEAL, Credit Card (Visa, MasterCard, American Express), PayPal, and Klarna Pay Later.

How do I find the right size for me?

Each product page features a detailed size guide. Our collections generally fit true to size, but if you are between sizes, we recommend checking the specific measurements provided in the guide.

Can I cancel or change my order after it has been placed?

Because we aim to ship your order as quickly as possible, we can only cancel or modify orders within a very short window. Please contact our Customer Care team immediately for assistance.

Does Fabienne Chapot offer sustainable collections?

Sustainability is a core value for us. We increasingly use recycled materials and organic cotton in our collections, and we are committed to fair labor practices throughout our supply chain.